Medical Office Manager Program

Price: 
$5,400.00
Category: 
Medical & Healthcare
Combined Hours: 
990
  Request more info on this course
Course Type: 
Mentor Supported
Bundled Courses: 
Medical Terminology
Medical Office Assistant
Electronic Health Records
Medical Billing
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
  • System Requirements
  • Watch a Demo

Students in our Medical Office Manager program will gain a thorough understanding of managing a successful medical practice.

Medical Terminology

Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! This course omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots. Medical terms are introduced in the context of human anatomy and physiology to help you understand exactly what they mean, and case studies, vignettes, and activities demonstrate how medical terms are used in practice. 

Prerequisite(s): None

Medical Office Assistant

Would you like to know more about the role of medical assistants? Are you interested in what medical assistant duties involve? Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.

Prerequisite(s): None

Electronic Health Records

The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course answers the need for health care students to understand the entire medical office workflow process, from scheduling an appointment with the doctor to collecting the final payment. Also included in our course is the clinical staff’s use of a point-of-care electronic health record.  Included in our course is the detailed use of SimChart’s fully integrated electronic health record and practice management system. SimChart’s simulations allow students to practice each of the medical office workflows steps. Our Electronic Health Records course provides you with techniques and rationales for using electronic health records in practice and shows how the electronic health record affects your responsibilities on the job.

When you begin your career in the health care workplace, it is important that you have a clear understanding of EHR. The knowledge and experience gained through this course will be a vital component of the skills and competencies needed in the 21st century medical workplace.

Prerequisite(s): None

 

Medical Billing

Medical Billing is listed as one of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural insurance forms processing. This Medical Billing course covers all the plans that are most commonly encountered in clinics and physicians' offices. An emphasis on the role of the medical insurance specialist prepares you for success in the workplace, including areas such as diagnostic coding, procedural coding, Medicare, HIPAA and bill collection strategies. Our Medical Billing course will give you the skills you need to be competitive in the healthcare marketplace.

Prerequisite(s): None

** Course Subject to Change.

Medical Terminology

After completing this course, you should be able to:

  • Identify how to gain and understand the basic word structure in medical terminology
  • Recognize how to relate the medical terms to the structure and function of the human body
  • Identify body systems, body cavities, and planes of the body
  • Define words by dividing them into their component parts
  • Recall the terminology used with medical specialists and case reports

Medical Office Assistant

After completing this course, you should be able to:

  • Identify the role of medical office assistant professional
  • Recall the steps for managing patient records
  • Recognize the standards for professional oral and written communication
  • List the steps for managing various office financials
  • Define the requirements for basic office management

Electronic Health Records

After completing this course, you should be able to:

  • Identify the developmental challenges associated with creating electronic health records
  • Define electronic health record and its advantages and disadvantages
  • Recognize the importance of patient data privacy
  • List the steps for basic coding techniques
  • Name the steps for documenting in the EHR

Medical Billing

After completing this course, you should be able to:

  • Identify the core elements of health insurance
  • List features of the different coding systems and their documentation
  • Define the features of processing claim forms both electronic and paper
  • Recall the basics of fee and insurance collection
  • Recognize the features of various health care payer types

Medical Terminology

Medical Terminology Module 1
Basic Word Structure

  • Word Analysis
  • Combining Forms
  • Suffixes & Prefixes
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 2
Organization of the Body

  • Body Systems and Cavities
  • Divisions of the Back
  • Planes of the Body
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 3
Suffixes

  • Introduction to Suffixes
  • Suffixes and Terminology
  • Diagnostic & Procedural Suffixes
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 4
Prefixes

  • Combining Forms & Prefixes
  • Prefixes and Terminology
  • Define Common Prefixes
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 5
Medical Specialists & Case Reports

  • Medical Specialists
  • Combining Forms & Vocabulary
  • Case Reports & Terminology
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 6
Body Systems – Part 1

  • Cardiovascular System
  • Digestive System
  • Endocrine System
  • Female Reproductive System
  • Lymphatic System

Medical Terminology Module 7
Body Systems – Part 2

  • Male Reproductive System
  • Musculoskeletal System
  • Nervous System
  • Respiratory System
  • Skin & Sense Organs
  • Urinary System

**Outlines are subject to change, as courses and materials are updated.**

Medical Office Assistant

Medical Office Assistant Module 1
Professional and Career Responsibilities

  • Customer Service
  • Employment Opportunities
  • Job Responsibilities
  • Understanding Emotional Work-Related Problems
  • Professionalism
  • Licensure
  • Certification
  • Health Care Reform
  • History of Health Care
  • Changes in Health Care
  • Today’s Health Care Delivery System
  • Medical Practice Setting
  • Physician Specialist

Medical Office Assistant Module 2
Ethics and Communications

  • Medical Ethics
  • Medical Etiquette
  • HIPAA 1996
  • Confidentiality
  • Medical Professional Liability
  • Criminal and Civil Law
  • Litigation Prevention
  • Essential Communication
  • Methods of Communication
  • Professional Communication 

Medical Office Assistant Module 3
Correspondence  

  • Written Communication
  • Letter Standards, Styles and Components
  • Composing Correspondence
  • Email
  • Supplies and Equipment
  • Handling Incoming and Outgoing Mail
  • Managing Office Mail
  • Electronic Communication

Medical Office Assistant Module 4
Managing the Office  

  • Opening and Closing the Medical Office
  • Processing Patients
  • Reception Area
  • Office Safety and Emergency Preparedness
  • Telephone Procedures
  • Telephone Equipment and Services
  • Documenting Phone Calls

Medical Office Assistant Module 5
Appointments and Scheduling

  • Appointment Scheduling Systems
  • Scheduling Methods
  • Scheduling Tips and Types of Appointments
  • Appointment Reminders
  • Appointment Reference Sheet
  • Patient Satisfaction and Communication
  • Staff Meetings
  • Office Safety

Medical Office Assistant Module 6
Records Management  

  • Electronic Filing Procedures
  • Paper-Based Filing Rules
  • Filing Equipment
  • Filing Documents in Patient Records
  • Record Retention and Storage
  • Destroying Documents
  • Patient Medical Records
  • Medical Record Systems
  • Recordkeeping
  • Drug and Prescription Records
  • Medication Instructions and Refills

Medical Office Assistant Module 7
Health Claims

  • Procedure Coding
  • Coding for Professional Services
  • CPT Coding Terminology
  • Reimbursement Terminology
  • Electronic Coding Aids
  • Diagnostic Coding Using ICD-10-CM
  • ICD-10-CM Codebook Organization
  • Chapter-Specific Coding Guidelines

Medical Office Assistant Module 8
Health Insurance Systems

  • Introduction to Insurance
  • Types of Insurance
  • Types of Managed Care
  • Insurance Benefits
  • Insurance Plans and Programs
  • Insurance Claims Processing
  • Health Insurance Claim
  • Claim Status, Denials, and Appeals

Medical Office Assistant Module 9
Financial Administration

  • Introduction to Fees, Credit and Collection
  • Revenue Cycle
  • Fees
  • Patient Billing and Collection Methods
  • Credit and Collection Laws
  • Bookkeeping and Banking
  • Accounts Receivable
  • Bank Statements

Medical Office Assistant Module 10
Financial Management

  • Managing the Office
  • Medical Practices
  • Computerized Financial Management
  • Analyzing Practice Productivity
  • Accounts Payable
  • Payroll
  • Seeking a Position as an Administrative Medical Assistant
 

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

  • What is a Health Record?
  • Who Documents in the Health Record?
  • Who Owns the Health Record?
  • The Electronic Health Record
  • Advantages of Electronic Health Records
  • Disadvantages of Electronic Health Records
  • Role of the Healthcare Professional Using the Electronic Health Record
  • Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

  • The Medical Practice and Electronic Health Records
  • Accessing SCMO Through Evolve
  • Getting Comfortable with Electronic Health Records
  • SCMO Assignment View
  • Features in SCMO
  • Establishing and Maintaining a Patient Registry
  • Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security  

  • HIPAA Law
  • Confidentiality vs. Privacy
  • Security Safeguards for the Medical Practice
  • Patients’ Rights Under HIPAA
  • Access to Protected Health Information
  • Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

  • Role of the Front Office Assistant
  • Communication in the Medical Office
  • Incident Reports
  • Managing Electronic Health Records
  • Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record   

  • Documentation in the Electronic Health Record
  • Clinical Documentation in the Patient Record
  • Tracking Health Screenings and Immunizations
  • Using the Electronic Health Record for Patient Education
  • The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

  • Healthcare Reimbursement
  • Revenue Cycle
  • Coding Systems
  • HCPCS
  • Pay for Performance
  • SuperBill
  • Patient Ledger
  • HIPAA 5010 Claim Processing
  • Medical Necessity
  • Fraud and Abuse
  • Patient Statements
  • Reporting Features of an EHR

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

  • What is a Personal Health Record?
  • Innovative Features of Personal Health Records
  • Benefits to Providers
  • Steps in Creating the Personal Health Record
  • Maintaining the Personal Health Record
  • Patient Portals

**Outlines are subject to change, as courses and materials are updated.**

Medical Billing

Medical Billing Module 1
Career Role and Responsibilities
• Background of Insurance Claims, Coding, and Billing
• Role of The Insurance Billing Specialist
• Professionalism
• Health Insurance Portability and Accountability Act
• Transactions and Code Sets
• National Identifiers
• Compliance Defined
• Fraud and Abuse Laws
• Compliance Audits and Oversight
 
Medical Billing Module 2
Basics of Health Insurance, Medicare, and Medicaid
• History of Health Insurance in the United States
• Health Care Reform
• Private Health Insurance
• Managed Care
• Medicare Policies and Regulations
• Additional Insurance Programs
• Medicaid Programs
• Medicaid Eligibility
 
Medical Billing Module 3
Tricare, Workers’ Compensation, and Disability Income Insurance
• History of Tricare
• Tricare Authorized Providers
• Tricare Health Plans
• Workers’ Compensation Defined
• Workers’ Compensation Insurance Programs
• Workers’ Compensation Eligibility
• Disability Income Insurance Defined
• History of Disability Income Insurance
• Disability Income Insurance Policies
 
Medical Billing Module 4
Medical Documentation and Coding Part I
• The Documentation Process
• Release and Retention of Records
• Abstracting from Health Records
• Review and Audit of Health Records
• Diagnosis Coding Overview
• International Classification of Diseases
• Assigning a Diagnosis Code
• Organization and Format of ICD-10-CM
 
Medical Billing Module 5
Coding Part II
• Understanding the Importance of Procedural Coding Skills
• Current Procedural Terminology Content and Format
• Surgery Guidelines
• Code Modifiers
• Healthcare Common Procedure Coding System
• HCPCS Level II Code Categories
• Modifiers
• Reimbursement for HCPCS Codes
 
Medical Billing Module 6
Claims Submission
• The Paper Claim CMS 1500
• Types of Submitted Claims
• Abstracting from Medical Records
• Basic Guidelines for Submitting a Health Insurance Claim Form (CMS 1500)
• The Electronic Claim
• Standard Unique Identifiers
• Building the Electronic Claim
• Follow-Up of Electronic Claims Processing
 
Medical Billing Module 7
Revenue Cycle Management
• Claim Policy Guidelines
• Explanation of Benefits
• Claim Management Techniques
• Claim Inquiries
• Collection Strategies
• Patient Education
• Collecting Fees
• Self-Pay Billing
 
Medical Billing Module 8
Health Care Facility Billing and Employment
• History of Health Care Facilities
• Types of Health Care Facilities
• Regulation of Health Care Facilities
• Introduction to Facility Billing
• Outpatient and Inpatient Diagnosis Coding Guidelines
• Introduction to Inpatient Facility Procedure Coding
• Employment Opportunities
• Professional Organizations
• Self-Employment

**Outlines are subject to change, as courses and materials are updated.**

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.
 

Medical Office Assistant

Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).

Electronic Health Records

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the NHA national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Medical Billing

Upon successful completion of our Medical Billing course, students will be prepared for an entry-level position doing medical billing in a medical office setting and will be prepared to sit for the Med-Certification exam to become a Certified Medical Billing Specialist (CBS) or the AAPC certification exam to become a Certified Professional Biller (CPB).

** Certification exams are not included in the cost of the course.**

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

 

PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

 

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player